Refund, Replacement & Return Policy
Effective Date: August 13, 2026
Last Updated: August 13, 2026
This policy explains when a refund is available, when a replacement is the appropriate resolution, and how returns of printed booklets are handled.
1. General Principle
There are no prorated refunds for a billing period already charged, and packages that have already been printed, prepared, packed, or shipped are generally non-refundable.
2. Possible Exceptions
A refund may be issued in the following cases:
• A duplicate charge
• A confirmed billing error
• An order that Torah Daily is unable to fulfill or replace within a reasonable time
• Another circumstance where Torah Daily determines that a refund is fair and appropriate
3. Missing or Damaged Packages
A package that did not arrive or arrived materially damaged is normally resolved through a replacement shipment rather than a refund.
Material damage should be reported within 7 days after delivery and should include photographs of the package and damaged contents.
A shipment that has not arrived should be reported within 14 days after the carrier's estimated delivery date, if tracking is available, or within 14 days after the expected delivery period communicated by Torah Daily.
Minor cosmetic damage to the outer packaging that does not affect the usability of the booklets may not qualify for replacement.
If replacement is unavailable or no longer practical, Torah Daily may provide an appropriate refund.
4. Returns
Delivered printed booklets are generally not returnable, due to handling, print quality, and the nature of a printed subscription product.
5. Incorrect Address
When an incorrect or incomplete address was supplied, reshipping costs may be charged. The original subscription charge is generally not refundable solely because an incorrect or incomplete address was supplied.
6. How to Request
Contact jointorahdaily@gmail.com with your account email, a description of the issue, and photos in case of damage. An approved refund is returned to the original payment method through Stripe, subject to your bank or card issuer's timelines.
Contact Us
For questions about this policy, contact us:
• Torah Daily LLC
• 20 Gramercy Drive, Howell, NJ 07731, United States
• jointorahdaily@gmail.com
• jointorahdaily.com